This Privacy Policy explains how JJDQ LIMITED, trading as FINS Café & Surf (“we”, “us”, “our”), collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to our website www.finsnewquay.co.uk, our physical premises, and all related services.

Please be advised that that we may update our Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be communicated via the Site or other appropriate means.

1. Data Controller 

JJDQ LIMITED

Trading as: FINS Newquay

Fins Café and Surf, 1 Beacon Road, Newquay, Cornwall, TR7 1HH

Tel: +44 (0)7951 774132 

Email: Contact@finsnewquay.co.uk

2. What Personal Data We Collect   

We may collect the following categories of personal data:

·       Identity Data: Name

·       Contact Data: Email address, phone number

·       Enquiry Data: Information you provide when contacting us

·       Booking Information: Details relating to surf hire enquiries or reservation

·       Marketing Preferences: Email subscription status and communication preferences

·       Technical Data: IP address, browser type, device information, pages visited

We may also collect personal data in person at our premises, for example when you make an enquiry or provide contact details for surf hire.

3. How We Use Your Personal Data

We use personal data to:

·      Respond to enquiries and manage surf hire bookings

·      Communicate operational information

·      Improve our website and services

·      Send marketing communications (where permitted)

·      Comply with legal obligations

4. Legal Bases for Processing

Under UK GDPR, we process personal data on the following bases:

·      Contractual necessity: to respond to enquiries or manage surf hire arrangements

·      Legitimate interest: to operate and improve our business

·      Consent: for email marketing and non-essential cookies

·      Legal obligation: where required by law

You may withdraw consent at any time.

5. Email Marketing (MailerLite)

We use MailerLite to manage email communications.

We will only send marketing emails where:

·      You have actively opted in, or

·      You are an existing customer, and the “soft opt-in” applies under UK PECR

·      All marketing emails include an unsubscribe option.

You can withdraw consent at any time without affecting your ability to use our services.

6. Cookies & Tracking Technologies

Our website uses cookies, including:

·      Essential cookies: Required for website functionality

·      Analytics cookies: Used to understand website usage (e.g. Google Analytics)

·      Marketing cookies: Used only where consent is given

Non-essential cookies are only placed after you provide consent via our cookie banner. You can change or withdraw your cookie consent at any time via the cookie settings link on our website

Where possible, IP addresses are anonymised before processing.
You can manage or withdraw your cookie preferences at any time.

Please refer to our Cookie Policy for further information.

7. Sharing Your Data

We do not sell or rent your personal data.

We may share data with trusted service providers, including:

·      MailerLite: email communications

·      Google Analytics: website analytics

All third parties process data under contractual obligations in compliance with UK GDPR.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Data Retention

We retain personal data only for as long as necessary:

·      Enquiry and booking data: for operational purposes

·      Marketing data: until you unsubscribe or withdraw consent

·      Legal records: as required by law

10. Your Rights Under UK GDPR

You have the right to:

·      Access your personal data

·      Request correction of inaccurate data

·      Request erasure (where applicable)

·      Restrict or object to processing

·      Data portability

·      Withdraw consent at any time

·      Lodge a complaint with the Information Commissioner’s Office (ICO)

We will respond to all valid requests within one month.

11. Children’s Privacy

Our website is not directed at children.
We do not knowingly collect personal data from children under 16 via our website.

12. Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this policy from time to time. Updates will be posted on our website with the revised date.

Contact Us

If you have questions about this policy or your personal data:

Email: contact@finsnewquay.co.uk
Address: Fins Café and Surf, 1 Beacon Road, Newquay, Cornwall, TR7 1HH