FAQs

SURF

  • Yes, full payment will be required to be paid in advance of you scheduled lesson. You will be able to do this through your booking account. Unfortunately cash payments on the day will not be accepted.

  • Yes, there are multiple public carparks nearby. Search for the Belmont Long Stay car Park, TR7 1HG or the Dane Road Council car park, TR7 1HL. These are both within a two minute walk from our facilities.

  • Yes, the price includes a board and wetsuit for the duration of your lesson.

  • All bookings have to be made via our booking system. If you require further assistance with this feel free to come in and speak to a member of the FINS team.

  • For large group bookings please email contact@finsnewquay.co.uk.

  • 4 weeks or more from the lesson date: Full refund, minus a £5 booking fee.

    2–3 weeks before the lesson date: 50% refund, minus a £5 booking fee.

    Less than 2 weeks before the lesson date: No refund, only a credit note offered for future lessons.

    Less than 48 hours' notice: No refund, no credit note.

    Please see our Refund & Cancellation Policy

  • Please see our refund policy on the FINS website. We understand plans change so when possible we will make every effort to help you reschedule. 

  • In the case of circumstances beyond our control (such as extreme weather, natural disasters, government-imposed restrictions or valid emergencies), we will offer a full refund or reschedule the lesson, subject to availability.

    Please note this is only applicable if the decisions to cancel is made by a member of the FINS team (please see our terms and conditions for more detaisl)

  • We welcome participants from the age of 8 years upwards. All under 18s must have a parent or guardian sign their disclaimer before participation. Additionally in groups lessons participants aged 8 to 12 years must have a parent or guardian join them in the water. If the parent/guardian does not wish to join the lesson we can provide them with a wetsuit as you must enter the water with their child for the duration of the lesson.

  • Please get in contact with a member of the FINS team if you have any questions regarding health issues and surfing. Please note that all participants must be able to maintain their head above water unaided for at least 50 metres. All customers must sign a declaration confirming they can swim this distance. 

  • No, after your lessons we ask you return to FINS with your instructor. From FINS we can arrange further equipment hire.

  • Yes, participants in lessons must confirm they can maintain their head above water unaided for at least 50 metres. All customers must sign a declaration confirming they can swim this distance. 

Café

  • Our build your own bowl menu can be seen here: Click me

    Our bowls allow you to pick a Base, Protein, Fresh toppings, Sauce & Crunch to build your perfect bowl for lunch.

  • Yes! In fact most of our menu is plant based

  • Yes! We love dogs here at FINS